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This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting and Business Development Management.
This is important because they will want to know that you can legally work in the United States. To begin this process, you need to use your Apple ID or create a new one. If you don’t have an Apple ID already, click on “Create Your Apple ID”. If there’s a role that might be a good match, an Apple recruiter will be in touch. Apple participates in the E-Verify program in certain locations, as required by law. A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency.
Shop and Learn
Whether you’re teaching a customer how to do something amazing or troubleshooting something technical, you’ll help save someone’s day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering and Management. You’ll be well prepared, thanks to some great in-person interactive training. Then we’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.
Reasonable Accommodation and Drug Free Workplace policy Learn more . Every call means a new opportunity for me to help our customers. As a friendly voice of Apple, I want them to feel like they’re part of our extended family. I understand they’ve got their photos, home videos, documents and music on their devices. I want them to know that solving their technical issue means as much to me as it does to them.
Technical Support and Customer Support
This in turn, enriches the lives of hundreds of millions of people around the world. The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. By reading situations quickly and acting courageously, you are able to build success for the business and promote the Apple brand through unparalleled customer service. The Apple Store is dedicated to delivering a customer experience that’s unlike any other.
At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you interested in creating amazing user experiences for macOS, iOS and the web? The Apple Productivity Apps team is looking for a passionate engineer to help us build robust, scalable solutions on cutting edge technology. Be a part of the team that delivers a world class experience to millions of Ap...
Senior Support Engineer- Vault (Backline)
You exceed their expectations with your guidance knowledge and real passion for technology. You have excellent verbal and written communication skills as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications analyze isolate and resolve a variety of complex technical issues and comfortably navigate a technical environment. You effortlessly engage explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues but also provide an incredible customer experience. If this sounds like you you could be the next Apple Support Advisor.
There are open Apple At Home Advisor jobs in several cities including Vancouver, Montreal, Prince George, Toronto, Squamish, Vernon, Guelph. After pressing enter on your keyboard, you should be brought to the Apple At Home Advisor job page. On the left hand side of your screen, there is going to be a list of places where you would be able to work for Apple as an advisor. These places include China, Germany, France, England, United States of America, Canada, and many other places as well. You might have to take a quiz as well depending on what position you applied for. It is about minutes long so make sure that when you take it, you have plenty of time and a quiet place to take it.
You have strong business and sales acumen, and knowledge of key SMB industries, business challenges, and trends in their local community. The Business Pro has strong consultative expertise in Apple and third-party solutions. You serve as a resource and mentor the broader store team and help support an environment where business is integrated into the store culture... Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support app, customer community forums or social media.
You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day. The Apple Store is a retail environment like no other—uniquely focused on delivering amazing customer experiences. As an Expert, you introduce customers to the exciting world of Apple, turning curious visitors into loyal customers. You thrive on interactions with team members as well as with customers. And you get great satisfaction from helping people develop lifelong relationships with Apple every day.
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Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. As a Business Pro, you are responsible for developing and growing relationships with high potential business customers in Apple Retail. You have a proven ability to take a personalized, solution-based approach to customer needs.
Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers. At the Apple Store, you maintain customers’ trust in Apple as the skilled expert troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems.
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